U.S. & Canadian Customers

Please contact us (1-479-445-6070 or [email protected])) before returning any product.

1. New and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.

2. Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.

3. If you received a defective, damaged, or incorrectly shipped item from us, please call us (1-479-445-6070) or email us ([email protected]) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.

4. Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.

5. Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 25% but may be significantly higher depending on the condition of the return.

Ship Your Return Via U.S. Postal Service To:

Ramah International: Returns Department

PO Box #162

Tontitown, AR 72770

When Returning Items:

• We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx.
• Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.

International Customers:
Please contact us (1-479-445-6070 or [email protected])) before returning any product.